FAQ

Frequently Asked Questions

 

Do you ship worldwide?

Yes! And we offer FREE worldwide shipping on all orders over $25. You can find more info about shipping here.

How long will my order take to get to me?

As your parcel is shipped directly from the factory, US orders should take around 10-21 days to arrive once dispatched. See worldwide estimated shipping times here.

How much do you charge for shipping?

Shipping prices vary depending on the country, but it's usually up to $4,95. All orders over $25 are shipped for free.

Where do you fulfill your orders from?

We have our fulfillment centers in UK, USA and ASIA. Depending on the order, we fulfill the orders where it is available.

Will I get my whole order together?

Depends on your order. We source our products from multiple suppliers, and at times there may be a difference in the products reaching you.

How can I pay?

Paypal and credit/debit card.

paypal verified payment 2017

Can I amend my order?

We try and process orders as fast as possible to get them to you as fast as possible. Please thoroughly check your orders before purchasing as after this point you will be unable to make any amendments to your orders.

Can I return or exchange an item?

Yes, we offer a 15-day full refund policy on regular priced items. If you are not pleased with your item, please ensure to send it back for your money-back guarantee.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.

If my item is faulty, what do I do?

In the case that your item is faulty, firstly, we are very sorry that you've happened to receive a faulty item, secondly, please contact us via info@zoomrunning.com